Pre-orders are a convenient way for fans to order new products ahead of their release dates. We always recommend that players pre-order our products through their local hobby games retailer to support and ensure the well-being of local hobby gaming communities.
For those who prefer to pre-order new products directly from the our web site, please read the below FAQ to address any questions about our pre-order program.
Yes, except in extremely rare circumstances where we have encountered an unforeseen issue beyond our control. If such a rare circumstance should occur, we will contact you as soon as practicable to discuss your options (which could include waiting for the next available shipment, canceling the order, etc).
Exception: Inventory is not assured for Late Pre-orders.
Pre-orders placed near the end of the pre-order period are known as Late Pre-orders. Late Pre-orders will be shipped on the product's release date, so there is no guarantee that we will have stock at that time. If the product is out of stock on the release date, the pre-order will be held until the product is back in stock, at which point it will be shipped. You will still have the option of cancelling your Late Pre-order at any time.
If you live in the United States, your order should arrive on or near the U.S. release date. International pre-orders may take longer due to longer shipping times.
All U.S. pre-orders are shipped via UPS ground when they become available. International orders will be shipped using United States Postal Service Priority International shipping.
Yes! Please be aware that international orders will take longer to ship and have much higher shipping cost. If you are concerned about the high shipping cost, we encourage you to visit the U.S.P.S postage calculator here: https://postcalc.usps.com to check our cost (we ship from Minneapolis, MN, USA).
You can cancel your pre-order at any time before it is shipped.To cancel your pre-order, sign in to your account by opening a shopping cart on our website, and selecting the "View Store Profile" button. Select "Active Pre-orders" from the sidebar, choose the pre-order in question, and select Cancel.
You can change the billing information on one of your pre-orders by going to https://shop.fantasyflightgames.com/accounts/preorders/, following one of the pre-order links, and clicking the Edit payment source button.
If you need to make any other changes to your pre-orders, please cancel the order and resubmit a new order. Please note that if the pre-order has limited stock, it may not be possible to place a new order. If this is the case, please contact our Customer Service department for assistance.
When you change your payment method or place a preorder, your card is pre-authorized for $1.00 to ensure that your payment information is valid. As soon as your payment information has been validated, we will void the $1.00 expense and you will not be charged. The full price of the order is charged when we begin fulfillment of orders for the pre-order campaign. When the product ships, your card will be charged for the invoice total including tax and shipping.
We generally begin taking pre-orders as soon as a product is announced. If you have already placed a pre-order, please check the upcoming page on our website for specifics about when the product will be released.
Sorry, no. In order to ensure accuracy in the delivery of your games, currently available items will need to be placed on a separate order.
In most cases, each item eligible for pre-order will need to be ordered separately. In some cases, it will be possible to pre-order multiple items that have the same expected release date together.
Because the applicable tax rate may change between the time you place your order and the time your order is fulfilled, we are only able to estimate your tax charge when you place your pre-order. In most cases, the tax rate will not change, and the estimated tax will be the same as the actual tax on your order.
