|War of the Ring: Collector's Edition | Published 07 December 2009|
With sincerest apologies, we at Fantasy Flight Games regret to announce a problem with the production schedule for War of the Ring: Collector’s Edition, and unfortunately, this delay will prevent customers from receiving their copies before Christmas.
Back in October, we announced that of the 1000 worldwide copies to be made available in time for Christmas, we would be allocated 400, and would handle the North American sale and distribution. The publisher, Nexus Games, has just informed us that none of the first wave of 1000 copies will be ready in time for Christmas, and the second wave will likewise arrive later than expected.
Customers wishing to acquire a full refund may do so by sending an email to Evan Hall at email@example.com. If you decide to keep your order despite this delay, we will send you a highly detailed certificate of ownership. Although admittedly a poor substitute for the game itself, if you purchased War of the Ring: Collector’s Edition as a gift, it will give your loved one something to open on Christmas morning.
As explained below, as a token of our appreciation for your patience and understanding, there will also be a special gift included in your copy.
As the distributor of this special game, we share your disappointment at hearing this unfortunate news, and again offer our most heartfelt apologies. Following is a letter from Nexus Games, the creator of War of the Ring: Collector’s Edition.
. . .
Dear War of the Ring: Collector’s Edition fan,
We just received news from the factory producing the War of the Ring: Collector’s Edition that the process manufacturing is not on schedule, due to a combination of unexpected difficulties.
This delay means that, in spite of our best efforts, it will not be possible to send the copies of the first wave of 1000 games earlier than late january-early february 2010 (we will soon announce the release date of the second wave of 1000 copies).
Nexus Games was working to produce this game on a schedule which would allow our customers who made the early pre-orders to receive their copy of the game around mid-december.
For this reason, we were confident enough to announce, six weeks ago, that the first wave of production would release before Christmas.
I want to make it clear that our partners at Fantasy Flight Games and Phalanx Games provided us promptly with their language-related production material, and that no fault may be assigned to them.
It's the delay in the production of the other items – such as the figures – for which we at Nexus Games have a direct responsibility, resulting in the postponement of the worldwide release.
The War of the Ring: Collector’s Edition is a very complex project, and unfortunately a quality problem, even if affecting only a few components, cannot be fixed in a rush without impairing the value of the item you ordered.
I hope that you will agree with us than it's better to spend one month more in production and do everything right, rather than risk to ruin everything in a final rush.
This delay is of course very bad news for us as well as it is for you. There will be no War of the Ring: Collector's Edition under the Christmas Tree.
However, War of the Ring: Collector’s Edition will be here in in early 2010, and I hope that you will be patient enough to wait a few more weeks than expected.
This game has been a labor of love for us, and we really hope you will be with us waiting for the release.
We are taking advantage of these additional weeks ahead of us to prepare a small present for our loyal customer.
With this letter, I also wish to present you with my personal apology.
Even if the problems were outside of our control to prevent, I still feel I am personally responsible for the decision to promise this release in time for Christmas and then failing to achieve this goal.
Whatever your decision, to keep your order or cancel it, thank you for trusting us, and we will continue to work to make sure that your trust will not be disappointed.
Roberto Di Meglio
Nexus Games, Publishing Director
. . .
War of the Ring: Collector's Edition immerses players in the struggle for Middle-earth, placing them in command over the military might of vast armies, as well as over Tolkien’s most legendary characters as they decide the fate of the world, for good or ill.
Any news on this? I am still waiting for my copy...
...Yeah I can wait too as long it is going to be "Top Notch"!
One Side Note-
How about beside the "gift"... FFGs offers FREE shipping (or refunds) for their loyal Fans who bought from them! (pains to see many online retail stores selling this for much cheaper with FREE shipping as well!)- I saw one site saving you about $70 through them... just a little side note.
I still think FFGs is the BEST and I know they always strive for the BEST customer service! (I never had any problems!!!!!)
take the time to get this lovely thing completely and utterly as lovely as you can...look forward to the free gift!
A refund? No way, I'll just wait thank you. Quality is the most important aspect of this product, so take as long as you need.
Sepayne7I had it right when he uttered surprise at the possibility that someone would buy this game as a gift. Fortunately for both companies, I really don't see there being that many people faced with the dilema of not having this as a gift to give. I'd wager heavily that the vast majority of purchases were for personal use, not Xmas presents. This bodes well for them as making somebody wait for their own item is much more acceptable than preventing a person from having a gift to give.
My first thought was it was nice that FFG was sending out the gift notices for those giving it to someone on Christmas. My second thought was...wait, some people are buying this FOR SOMEONE ELSE? WHY DON'T I KNOW ANY OF THESE PEOPLE? WHERE IS THE LOVE?
Tsugo, that is correct.
FFG and Nexus have set the bar for customer service.
Keep up the great work!
So we don't have to do anything if we intend to keep our order? You only contact FFG if you want a refund?
I am glad Nexus takes time to apologize to their loyal customers and even tries to make up for the mistake. They did the right thing by setting the example for FFG. Thanks for the apology FFG. Now you are heading in the correct direction.
I don't remember if I was upset when the Twilight Imperium 3rd edition was delayed past x-mas. I do remember that my store got a copy the day the UPS copy arrived. I told the driver about it. He said "no problem sir, this one looks damaged", dropping it on the front porch and giving it a good kick. He then smiled and took it back to his truck. At that point it didn't matter anymore because I had the game.
I am sure the people that purchased this will think the same thing. Once they have it they will forget about not getting it before x-mas or what ever holiday they celebrate.
Thanks for the update - i'm happy to wait.
I'd rather them get it right than rush it out the door. Thanks for update FFG.