|Mansions of Madness | Published 21 December 2011|
Dear Mansions of Madness Player,
It has come to my attention that certain components and information in our recently released Mansions of Madness expansion, Forbidden Alchemy, have serious playability issues.
I am sorry and very embarrassed by this issue. Any issues with Forbidden Alchemy are especially egregious as the Mansion of Madness core game was similarly afflicted. While FFG's work on Forbidden Alchemy was well intended, its content and scenarios both novel and exciting, it's obviously not acceptable for players to receive a product with serious mistakes.
We are currently undergoing a comprehensive audit of Forbidden Alchemy, not only to affirm and understand the issues that have been identified by players, but to be completely sure that it does not have yet-to-be-identified issues.
Once we have completed this audit (which we estimate will be sometime early next week), FFG will manufacture any replacement materials necessary. When printed and received by FFG, we will send such replacement materials to affected Forbidden Alchemy owners via mail at no charge. In addition, as further apology, we will include a free copy of our new Arkham Horror novel Dance of the Damned to those players.
Retailers with copies of Forbidden Alchemy on their shelves should contact their FFG sales rep so they may be sent replacement materials directly. FFG has frozen all sales of Forbidden Alchemy for the time being, as we will be replacing the affected parts in our current inventory before resuming shipments of this product. Distribution customers should similarly contact their FFG sales rep.
We will post another article here next week with the details, errata, and information on how affected players can receive their replacement materials and a copy of Dance of the Damned.
Again, on behalf of FFG, I apologize for this unacceptable issue. FFG must do better and FFG will do better.
Christian T. Petersen
Fantasy Flight Games
Mansions of Madness is a macabre game of horror, insanity, and mystery for two to five players. Based on the beloved fiction of H.P. Lovecraft, Mansions of Madness tells a story in which one player takes on the role of the keeper, a malevolent force working to complete a sinister plot, and all other players take on the roles of investigators, the unlikely heroes who gather to oppose him.
I say, less output more testing!
This is really disheartening, and I'm very much torn on this issue. On the one hand, clearly, I am grateful that they are sending out replacement parts. As they bleedin' should do though. In any other industry a defective product would be fixed at no cost to the consumer - as it should be here (and it is). Of course, the question remains why they STILL refuse to do that with other products of theirs (I have several WFRP 3ed cards that are misprinted, have placeholder titles etc that I have been offered no replacements for, or 'high quality pdfs' to print out. Screw that, I paid for them, I want the correct ones!).
On the other hand, HOW do faults like this still keep cropping up?!?! I can't remember the last FFG product that came out that didn't need replacement parts or at the very least need or have rules classifications/FAQ a short time after release. Is it really THAT difficult to QA or playtest these products? For a company that puts SO much emphasis on making their games look amazing (and they do, they really do) why do you not ensure that there game issues with it? I am 100% certain that most people writing in this thread would spend time, for free, playtesting or reading through a rulebook to ensure clarity and that there are no errors - which could be done WAY before anything went to print. All you have to do is get a bunch of NDAs sorted and you're set. Hell, how many times have you released teaser information of a new product and there have been mistakes in that??
You guys are a giant of the gaming industry. This is where you belong, and this is where you should stay. But error after error in your products will (and has) caused us, your game buying customers to lose faith in you, stop buying your products and see you guys screwed... It's easily resolved too.
The phrase 'less haste, more speed' springs to mind...
If there is a reprinting of card to correct misprints, can the misprints from the original and any from the on demand sets be included also!
tragic, but definitely not unexpected.
I think I've heard news like this before. It's not uncommon that FFG have these issues.
I love the games of FFG but they MUST do better than this. I've bought several games of FFG and almost everyone has had problems with components or rules. All I want that I have COMPLETE game when I buy it. I do not want to wait for replacements to arrive or print dozens of errata sheets.
I can't be that hard to double check and put the final touch to your products, can it?
I also have this still wrapped and don't know, what to do with it. i live in germany and can only hope that i would recieve replacements for free.
is it really unplayable?
I remember, back in the day, when FFG sent out pre-release copies to demonstrate their games. I was on that team. The game would be tested at a game store which would gain awareness and increase sales. As a bonus to the company, these games were tested and mistakes were then corrected by the time the final version was released.
Perhaps FFG should bring that program back. It would benefit everyone.
I'm with Necrozius on this one. FFG is not producing tainted baby food, they're producing luxury items.
So what was so wrong with the first set? How do I know I'm not affected?
Glad FFG are going along way to fix a problem. Shame a little more playtesting wasn't prescribed. Maybe a lesson learnt!
At least FFG prints a notice and deals with it! Few publishers do that!
Can someone detail what is wrong with the game beyond the mention of a "Electrical Trap" card in the Yellow Matter story? I haven't even played my copy yet, as my rulebook and keeper guide look like Chuck Norris packed them in the box after arguing with his wife.
I really do feel that this could have been avoided if they brought in willing game testers. They must of realised that having a number of complex rules that it should be playtested to death for issues!
And lets face it, the irony of this is that they screwed up in the core with similar mistakes!
Its all very well saying 'thats nice of them' and 'thank you so much' but they have to put this right as the faith will be lost in their games...
I for one will never buy a early release again until they start releasing games that function correctly...It isn't a lot to ask is it? A game that works?!?
I am not a hater but just a fed up customer that is falling for the same old trap of 'sorry, replacements will be included in the expansion!' or 'FAQ to follow'...
I will mention it again...PLAY TEST YOUR GAMES THOROUGHLY!!!
Vent spleen? Check
[ADMIN: Edited for content.]