We have an update regarding your replacement board for A Game of Thrones: The Board Game Second Edition.
Fantasy Flight Games has received its shipment of replacement boards, and is now processing all requests in the order they were received. You should expect to see your request processed within 2-4 weeks, depending on your location.
We apologize for any inconvenience this may have caused, and appreciate your understanding and support. As always, please contact us directly if you have any further questions or concerns, and good luck in your fight for the Iron Throne.
That's the email they have sent out recently. I posted the whole email the other day in response to your question Illuvatar, but I assume it didn't allow the post because I included the "Sincerely FFG blah blah" at the bottom of the email.
With Signature (Ohhh… I see what I did there…)
I have received this mail, thanks... I'm french and my english sucks, so i don't always understand all of what it's said ... :/
Just wanted to add, I recently got the game, noticed the warped game board, sent a single email to parts replacement @ FFG and in just over a week I received the replacement. Really impressed with their customer service and quick turn-around time. I created this account just to express my satisfaction. :)
Wow, I didn't even realize you could request a replacement board. This is great news, and I just submitted my request today. Thanks for the info!