I either have the worst luck in the history of game purchasing, or there is a problem with FFG's products.

Of the past 10 products from FFG that I have purchased, 7 of them have had problems that I have had to email about to get replacement parts for.

Cave Troll - 2 broken adventurers.

Chaos in the Old World Horned Rat expansion: Broken unit.

Conan: Destroyed box and insert (insert was carved up with a knife, box base had all 4 corners ripped so it wouldn't stay together - damage is invisible when shrinkwrapped)

Mansions of Madness POD: Box arrived in the mail *empty*.  It was just the box.

Dust Tactics medium panzer walker: Missing both arms.

Game of Thrones 2nd edition: Yellow plastic markers omitted.  Exchanged this one at the store I bought from.

Mansions of Madness: Forbidden Alchemy - Missing rulebooks.

I just don't get it.  I've tried ordering direct from FFG, and they still arrive with damage and/or missing components (Dust and MoM: POD expansions).  I've tried buying from my FLGS, and just like today, they have damage or missing components.

Each time FFG does their best to replace damaged or lost pieces, or in Conan's case they sent me an entire replacement game, but they have to be thinking that I'm trying to take advantage by now.  7 times this past year I've had issues.  

I don't know what else to do :(

sorry friend's i don't having any much knowledge about this so i am unable to say anything to you regarding this sorry but when i have any knowledge regarding this topic i will surely come back..